At RBSH Studio Private Limited, we are committed to ensuring client satisfaction and addressing concerns promptly and effectively. This policy provides a clear process for raising issues and ensures fair, transparent, and timely resolution.
The primary objective of our Grievance Redressal Policy is to ensure that any issues or complaints raised by clients are addressed promptly and effectively. We aim to provide a transparent, efficient, and fair process for resolving grievances.
Reach out to your assigned account manager or project lead first, as they have direct knowledge of your project and can work with you to resolve the issue.
If unresolved, submit your grievance to grievance@rbshstudio.com with the following details:
We will acknowledge receipt of your grievance within 2 business days and provide you with a unique reference number.
If not satisfied with the resolution, clients may escalate the grievance to senior management at escalation@rbshstudio.com. A senior team member will review and expedite the resolution.
All grievances are handled with strict confidentiality. Information is shared only with individuals necessary to address and resolve the matter.
We treat grievances as opportunities to improve our services. Each case is reviewed for systemic issues, and feedback is used to enhance operations and customer service.
By working with RBSH Studio, clients agree to the terms outlined in this Grievance Redressal Policy and acknowledge our commitment to fair, timely, and effective resolutions.
